CANCELLATION
24 hours notice of cancellation is required. No shows and cancellations with less than 24 hours notice will be charged %100 of the cost of the missed service. There is a 15 minute grace period for appointments. If you are more than 15 minutes late, your originally scheduled service will need to be altered or rescheduled to a different day in order to respect the time of guests whose appointments follow..
GRATUITY
Gratuity is not expected, but is appreciated.
SAFETY
Studio Indigo provides guests with a calm, relaxing atmosphere. It is not safe or suitable for children. Clients must make childcare arrangements prior to visiting as children are not permitted in the salon. Guests who arrive with children will be required to reschedule as there are no exceptions to this policy. Additional guests are not permitted if they are not being serviced.
Your health and safety are important. Successful service execution requires your full disclosure during consultations. Studio Indigo will not assume responsibility for any adverse reactions to services when a guest has failed to make contradicting conditions known.
REFUNDS
Studio Indigo does not issue refunds for services rendered – no exceptions. In the event that you are dissatisfied with the outcome of your service I am happy to set up one complimentary appointment to make the necessary adjustments. You must contact me within 10 days of the original appointment to address the issue. Notification after 10 days will result in a normal service charges at the next appointment. Studio Indigo does not assume responsibility for adjustments made at other salons following a Studio Indigo service experience.
Only sealed, unopened, unused products are eligible for a refund within 10 days of purchase with a valid receipt. Opened products are nonrefundable without exception.